Boatigo has a cancellation policy in place to protect both the Captains and Crew. It ensures that the community remains fair and everyone plays their part in trips running smoothly and according to plan.
> 48 hours before the trip
If a trip is cancelled by either the Captain or Crew greater than 48 hours before the trip date, a full refund will be given
< 48 hours before the trip - Cancelled by the Captain
If a trip is cancelled by the Captain less than 48 hours before the trip date, a full refund will be given to the Crew.
< 48 hours before the trip - Cancelled by the Crew
If a trip is cancelled by the Crew less than 48 hours before the trip date, no refund will be given.
Cancellation due to inclement weather conditions
Should the trip be cancelled due to bad weather on the day, the Crew member may be entitled to a full refund. Cancellations due to bad weather will be cross-checked by all parties and be confirmed by Boatigo by use of third parties.
You can find out more information about cancelling trips due to inclement weather here.